It’s official– you’ve taken the first step toward a new AC system. You’ve done extensive research on multiple platforms, and you’ve found a couple of Tampa air conditioning companies that meet your needs. Maybe one is on the way right now to give you a replacement estimate. But how will you know which company to choose? What can you look out for during an estimate to ensure that you’re selecting the right company? Read on to find out.
If you need an estimate but you haven’t yet booked one, click the button below to get on our schedule! We offer free estimates for system replacement.
What To Look For During Your AC Replacement Estimate
1. Appearances Really Aren’t That Deceiving.
Our mothers always told us not to judge a book by its cover… but sometimes, appearances can tell us all we need to know. You can learn a lot about an air conditioning company from the way they present themselves during an estimate.
Does the company have an informative, well-designed website? When you booked your appointment, did you experience good customer service? Is your project manager or comfort advisor dressed professionally? And when your technician arrived, did he do so in a wrapped, well-maintained vehicle?
You should be answering yes to all of these questions because presentation really is crucial in this business. If you want things done right, it’s important to invest in a company that invests in themselves. So be discerning and maybe a little judgmental– we won’t tell your mom.
2. Don’t Get Caught Without A Guarantee.
Many Tampa AC companies do not offer peace-of-mind guarantees. If you want to be sure that you’re making a smart investment in a new air conditioning system, remember to ask about these guarantees to protect yourself. For example, we offer a 24-Hour-Fix-It-Or-Hotel Guarantee. If we can’t fix your system within 24 hours, we’ll pay for you and your family to stay at a local hotel, so you can be comfortable while we work on your struggling system.
We trust our equipment, our tools, and our technicians, so we feel confident in providing these kinds of guarantees. Companies that don’t offer them are typically trying to hide something, namely poor service. So don’t go with the sketchy company just to save a couple dollars! Invest a company you can trust, so you can feel confident you’ll be taken care of in the years to come.
3. Quality Service is Always The Most Important.
A lot of companies pride themselves on being the quickest to schedule appointments with new customers. However, speed can often be associated with error and poor customer service. If your project manager gives you a price over the phone, or if he spends less than 30 minutes in your home, he is likely not getting enough information to give you an accurate estimate. Without taking measurements inside your home, your project manager will not be able to perform a heat-load calculation. These are incredibly important when you replace an AC system, especially if you feel that your previous system didn’t cool properly.
Further, it’s important that your project manager spends time getting to know you, as a homeowner, and your needs in a new system. Here at Air Express, we offer a range of systems, from smart systems and inverters to conventional air conditioners. One size does not fit all, and we always want to ensure that our customers will be happy with their new systems in the years to come. So spend some time with your project manager on each estimate, and notice if it seems like he’s rushing for the door. If so, you’re dealing with a company that will treat you like a number, not a valued customer.
4. Read the Reviews.
We’re not saying that you should always go with the company with the most reviews– but make sure to spend some time sifting through any reviews you find online. Check Home Advisor, Angie’s List, Google, Facebook, and Yelp before making a decision. If you see an abundance of bad reviews disguised by some positive ones, think twice before hiring that company. Even if the company is a big name in the Tampa area, you might not be able to trust them for continued quality service.
5. Go With Your Gut.
It’s easy to get overwhelmed when making a decision of this nature, especially if you’re installing an expensive system. But if you have a really great conversation with a project manager, and you feel like you can trust them, go with your gut and move forward. Just make sure you do your research beforehand!
In conclusion, get excited– your air conditioning estimate means that you’re one step closer to achieving a comfortable home. And if you think we’re a good fit for your needs, book an appointment with the World’s Smartest Technicians here.