tampa ac career

We want you… to work for Air Express!

The World’s Smartest Technicians are hiring! We are amidst our biggest growth year since opening in 2010, and we need you to help us succeed. We are looking for organized, self-motivated individuals to join our team and grow with us. We are proud to offer a variety of incentives as well as excellent pay.

We encourage you to apply, even if it doesn’t look like we’re actively hiring someone for your desired position. Further, if you don’t have extensive experience in the industry, we still encourage you to apply. We believe that we can teach the skills, but we can’t teach character.

So if you’re driven and ready to hustle, please fill out the form below.

We’re currently looking for:

Office Manager

The Office Manager is responsible for ensuring an efficient office environment, including but not limited to: accounting functions, filing, maintaining a company calendar, postal services, and organizing customer information. Our Office Manager also should feel comfortable on the phones and in customer-facing interactions.

Responsibilities: 
  • Ensure office systems and supplies are functioning and available as required.  This includes managing and overseeing ServiceTitan, our new CRM. 
  • Responsible for creating processes around appointment scheduling and lead outreach, utilizing current sources such as Home Advisor, Angie’s List, Google, and other advertising mediums. This includes managing our CSR as they deal with appointment scheduling. 
  • Back up other office personnel as needed to facilitate a smoothly operating office.  
  • Pull permits for installations and create organization around each installation. 
  • Use Service Titan purchase orders to order equipment for installations and replenish truck inventory 
  • Processes payments, batch jobs, and exports to Quickbooks daily.
  • Maintain paper and digital filing systems. 
  • Maintain the company calendar, accounting for employee days off, birthdays, etc. 
  • Schedule team meetings and technician trainings. 
  • Order uniforms. 
  • Keep office well-supplied & organized
Requirements: 
  • 3-5 years experience in an office environment, preferably as an office manager (administrative assistants, secretaries, bookkeepers, and CSR’s are encouraged to apply)
  • 1-2 years of experience in a service company (such as plumbing, HVAC, electric, etc). 
  • Comfortable speaking on the phone with customers, both existing and prospective. 
  • Experience with ServiceTitan is preferable. 
  • Driven by organization and processes. 
  • Self-motivated and/or entrepreneurial. 

Customer Service Representative

This individual will be responsible for answering our office phones throughout the day, scheduling appointments in our CRM, and reaching out to new leads that come in through Home Advisor or Angie’s List. It is extremely important that our new CSR is comfortable on the phone and has experience answering calls for an established business.

Responsibilities: 
  • Responsible for appointment scheduling and lead outreach, utilizing current sources such as Home Advisor, Angie’s List, Google, and other advertising mediums. 
  • Manage CRM (Service Titan) to ensure that appointments are booked correctly and that all customers are being followed up with at the proper time. 
  • Manage dispatch board to ensure technicians are on time and on track.
  • Use Service Titan purchase orders to order equipment for installations and replenish truck inventory 
Requirements: 
  • 1-2 years of experience working as a CSR, SDR, or any position that involves customer-facing interaction
  • 1-2 years of experience in a service company (such as plumbing, HVAC, electric, etc) is preferable, but not required 
  • Comfortable speaking on the phone with customers, both existing and prospective. 
  • Experience with ServiceTitan is also preferable. 

Qualifications for All Positions

We hold our employees to high standards, because we believe in providing the best possible service to our customers. Whether you want to work as an installer or a service technician, we would like you to adhere to the following minimum qualifications:

*drug-free

*tobacco-free in the homes of our customers

*clear criminal background (no crimes of moral turpitude)

*clear driving record

*well-groomed