It’s official– you’re one step closer to your new and improved air conditioning system. You’ve already researched Tampa air conditioning companies on Google, picked a few with good reviews, and scheduled estimates or service calls. Now it’s time to invite those companies into your home.
First of all, if you’re looking to replace your system and a company didn’t schedule an in-person estimate, this is a HUGE red flag! While rough estimates can be provided based on your home’s square footage and your existing AC system, heat-load calculations can only be performed when a professional is able to see your home and take measurements. If you want to read more about heat-load calculations, click here. Otherwise, read on for more information, as well as what you can expect from hiring Air Express!
What To Expect While You’re Expecting… Air Express!
1) A Text
There’s nothing worse than waiting around for someone… only to be surprised when they actually arrive. We use a special messaging platform that allows us to send texts to our customers from our landline phone number. When your technician is on his way, we’ll send you a text letting you know. This way, you can be kept in the loop– and if you need to run an errand during your window, no worries! Just let us know, and we’ll accommodate you.
2) It’s Go Time
When your technician arrives at your home, we know you’ll be impressed. We drive professionally-wrapped vehicles, and our clean-cut technicians are always outfitted in Air Express-branded uniforms. Think Geek Squad without the nerdy glasses– we’re called the World’s Smartest Technicians, and we want to look the part! We believe in the power of first impressions, so when you meet us, we know you’ll feel comfortable inviting us into your home.
3) Getting Acquainted
Some companies get right to work when they arrive at your home, but we believe in getting to know our customers first. We want our customers to feel like family, which is why we spend extra time talking to you– whether it’s about the weather or your home! For example, our owner, Adam, is an expert on home automation. While we’d love to set you up with a smart AC system, he can also help you program your Google Home or set up your Philips Hue lights. We’re all about helping our customers live their best lives– so if there’s any way we can help you, let us know!
4) Understanding Your Needs
We don’t just want to install an air conditioner in your home– we want to make your home more comfortable and more efficient! This begins with getting to know our customer’s needs. Maybe you just need a maintenance, but you’re also concerned about the loud noise your air conditioner makes at night. Our technicians will be able to diagnose any potential issue and point you to the best solution for your needs! Or maybe you’re trying to spend less money on your energy bills… like, a lot less. You might be interested in inverter AC systems, which are the most efficient system on the market. They’ll save you around 70% on your energy bills, and if you install an inverter in January, you’ll receive up to $800 in utility company rebates and $1000 in manufacturer rebates! You can read more about inverters here.
5) Measurements Are Taken
Whether you need an estimate or a repair, our technicians always use their high-tech tools to take measurements. For a repair, our technicians use computer-based diagnostic tools, which allow us to work faster in the field. They also provide us (and you!) with concrete data, so you can see exactly what’s wrong with your system and how to fix it.
During an estimate, your technician will take measurements around your home, which help us perform heat-load calculations. As we mentioned, heat-load calculations are the most important aspect of an estimate with Air Express, and they set us apart from our Tampa air conditioning competition. These calculations take into account so much more than your home’s size– they also account for window size, insulation, age of your home, and more. Once we’ve done the math, we’ll be able to determine the perfect-sized system for your home. Just like Goldilocks, you don’t want a system that’s too big or too small. The right air conditioning system will perform more efficiently than an incorrectly-sized system, saving you money on your monthly electric bills. It will also last longer, which saves you money in the long run, even if you install a conventional system!
6) Options Are Discussed
Sometimes, all you need is a basic repair. Because we keep our trucks stocked with parts and equipment, we will almost always be able to fix your issue during that initial call. We offer fixed-rate pricing, so you’ll pay the same amount for a repair regardless of day or time. We also make sure to discuss your issues before we fix your system, so you’ll never be surprised by a bill at the end of your service call.
If you’re looking for a new system, this is when you discuss all possible system options with our technician. We specialize in smart systems, which integrate with your home to increase comfort, efficiency, and simplicity of life. Smart systems include WiFi thermostats with geofencing technology, so they’re able to detect when you leave and come home and adjust accordingly! We also offer Zoned Comfort systems, which are an excellent choice if you want flexibility in the way you cool your home. These systems can be both ducted and ductless, depending on your preferences. If you want to read more about all the systems we offer, click here!
7) Questions Are Answered
Have you ever wondered why your air conditioner breaks down so frequently? Are you thinking about signing up for a maintenance membership, but you’re not sure if you need one? Our technicians always take time at the end of every appointment to answer questions for our customers. And if you’re interested, we love teaching customers more about their air conditioning systems and how they work. We allot ourselves plenty of time during every service call, so we can ensure that we spend quality time with each and every customer. This helps our customers feel more confident in our services when they hire us, both that day and thereafter!
8) An Email Is Sent Your Way!
After your service call, we always send your invoice via email for your records. For system replacement, we send you an email with your load report and your customized estimate. Regardless of the services you received, you can always reach out to us with any additional questions or concerns. Remember that messaging platform we mentioned earlier? You can text our landline any time, and we’ll respond within 30 minutes! We’re always here for you, whenever you need us!
There’s a reason why we’re backed by over 400 5-star reviews. Our customers love us, and we know you’ll love us too! We look forward to meeting you soon. And if you still need to get on our calendar, click HERE to schedule an estimate and HERE to schedule a service call!